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Pricing Policy

  1. How do I pay for my purchase through xfactory.in

    xfactory.in offers you multiple payment methods. You may use Internet Banking to make your purchase. xfactory.in also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India. And we do not accept International Cards.

  2. How will I know the price of the product(s)?

    We do not publish price, instead we request Buyer to raise RFQ through xfactory.in against the product(s) for Price Quotation. xfactory.in enables the Price Quotation from the registered Suppliers. Based on the price offered by the Supplier, Buyer places the order through xfactory.in. There are NO hidden charges other than the price quoted in the final Quotation sent to the Buyer.

    Delivery charges may be extra depending on the Supplier/xfactory.in policy.

  3. How do I pay using a credit/debit card?

    We accept payments made by credit/debit cards issued in India.

    Credit cards
    We accept payments made using Visa, MasterCard and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D secure password.

    Debit cards
    We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date, three-digit CVV number. You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

  4. Is it safe to use my credit/debit card on xfactory.in?

    Your online transaction on xfactory.in is secure with the highest levels of transaction security currently available on the Internet.

    All credit card and debit card payments on xfactory.in are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.

  5. What steps does xfactory.in take to prevent card fraud?

    xfactory.in realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

    In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

  6. Can I make a credit/debit card or Internet Banking payment on xfactory.in through my mobile?

    Yes, You can make credit card payments through the xfactory.in mobile site.